Home > Support > Guidelines for using POS

Guidelines for using POS

Please log your EmPresent cases directly on POS for the first time so that it gets registered immediately with the concerned customer support engineer.
On logging a case you would receive a mail from POS with a case number which can be used for tracking purposes.
For further correspondence regarding this case please reply to the mail generated from POS. Please do not modify the original contents or the subject of the mail. The mail will not be accepted by the system otherwise.
The complete history of all the cases logged by you can be viewed by logging on to POS.
We would appreciate if you use POS for registering your issues and queries rather than sending mails to our individual support accounts for faster response.
To report any problem with POS access please email to empresent@hcl.in