Home > Support > Product Online SupportProduct Online Support
The Product Online Support is an online web tool that endeavors to provide flexible access to the expert support you need to successfully resolve any technical or non-technical issue. The EmPresent support team is committed to providing efficient technical support, in two languages English and Japanese, that fits your needs.
Product Online Support Flow
Key Benefits
The Product Online Support ensures quick solution to product related issues by rendering:
- Ticket based tracking of issues.
- 24x7 online access to POS for submitting product related issues.
- Criticality of issues can be decided by you.
- Collaboration with Product Support Engineers to overcome engineering challenges
Guidelines for using POS
Note: POS is applicable for licensed users only.
Click here to view POS related FAQs