Support Services

HCL EmPresent enables your business to leverage benefits keeping in mind a unified view of your processes and applications. EmPresent Support team is committed to providing the best comprehensive services to our client in all technical and non-technical issues. By offering a wide range of services, our clients can obtain a precise level of assistance desired. We believe in establishing a framework to drive continuous support to our valued customers.

Regional Support
Application Supoort
Patch Release

Regional Support

Support team works round the clock from three different locations: - India, U.S. and Japan, to provide assistance to our clients in native languages.

• Assistance with additional explanation of the functionality and usage of the tool.
• Clear and concise explanations on how to resolve a problem.
• Resolution of the bugs reported and workarounds whenever possible.
• Explanations on how to use the debugging facilities provided by our tools to resolve technical issues.
• Assist with the queries related to different types of licenses.

Application Support

Customer Support Services is totally committed to our client success. We back that commitment with a set of robust capabilities including:

• Assistance in the customers' application for making it more productive.
• Conducts audits for the customers' application.
• Provide on-site and off-shore training to expose our client to Presenter usage and internals.
• Facilitate migration of existing customers of Presenter to newer version of Presenter or Operating Systems.

Patch Release

To maintain and increase the consistency of our product, Patches are released by the support team.

Types of patches made:

• Standard Patches: They are released after a fixed time interval every year in Presenter version releases carrying the fixes of generic bugs and minor enhancement by the research & development team.
• Client specific Patches: Based on the requirements of client. specific environment, depending on the scenario provided by the clients. They are released to provide the clients with the solutions for the bugs occurred.